Agent Takeover & Standby

When an agent is called and how the bot acts when in standby.

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The short version

Enough to unblock you until the full guide exists:

Open a conversation in Inbox and press Take over. Your bot stops replying in that conversation and you answer as yourself.

Standby means the bot is paused in that one conversation and waiting for you. It does not affect any other chat.

Hand it back when you are done, and the bot picks up from the next message.

Train your bot	Train your bot with files
Channels	Put the chat widget on your site
Playground	Experiment with how the chatbot responds to new queries you discover from your users